Privacy and customer support

The site stores the contact details and purchase requirements you submit so our team can review and respond to your enquiry.

Chat and AI processing

Starting a chat requires your consent. Your messages and conversation details are stored in our database. Message text, recent chat context, country/region and product facts are sent through n8n to the configured AI provider for English–Chinese translation and optional automated replies. Name and email fields are not included in the AI payload, unless you type them into a message.

AI answers are marked and may contain mistakes. Prices, delivery times and final order terms require confirmation by our team. You may request a person at any time; this turns off automatic replies for that conversation.

Browser storage and access

A chat access token is stored in this browser to restore your conversation. Do not use a shared browser for confidential messages. Starting a new conversation clears the saved browser token; it does not erase database history. Operator access uses a protected login cookie. No advertising trackers are included in this version.

Data requests

To request correction or deletion of your submitted information, ask our team through the chat and include the conversation or enquiry reference. Please avoid sending payment details, passwords or other sensitive information.